BODYNEXA — RETURN & REFUND POLICY

Last Updated: August 31, 2026

At BODYNEXA, we strive to provide a smooth, secure, and reliable shopping experience. Please review this Return & Refund Policy carefully before placing an order.

Order Cancellation

Orders may be canceled within 6 hours of purchase.

If your cancellation request is successfully processed within this timeframe, a full refund will be issued to your original payment method.

Once an order has been processed for fulfillment or shipped, cancellation requests may no longer be accepted.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

To help us review your request, please provide:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

After reviewing the information and verifying the issue, BODYNEXA may provide one of the following resolutions:

  • A replacement item, or
  • A full or partial refund, depending on the circumstances

Refunds or replacements are provided only after the reported issue has been reviewed and approved by BODYNEXA.

Returns

Due to the hygiene-sensitive nature of our products and our international fulfillment process, BODYNEXA generally does not accept physical returns for eligible non-returnable products.

Please carefully review the product description, size chart, measurements, and product details before placing your order.

If a return is approved in an exceptional circumstance, BODYNEXA will provide the customer with specific return instructions. Customers should not send products back without receiving authorization from BODYNEXA first.

Non-Refundable Situations

Refunds will generally not be issued for:

  • Incorrect size selected by the customer
  • Change of mind after purchase
  • Failure to review the size chart before ordering
  • Incorrect or incomplete shipping information provided by the customer
  • Packages marked as delivered by the shipping carrier
  • Minor color variations caused by different screen or display settings
  • Normal variations in product appearance or fit that do not indicate a manufacturing defect
  • Delays caused by customs, carriers, weather, holidays, or other circumstances outside our reasonable control

BODYNEXA reserves the right to review each refund request individually and may refuse requests that do not meet the conditions of this policy, subject to applicable consumer protection laws.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable, except where the item is received damaged, defective, or incorrect:

  • Shapewear
  • Swimwear
  • Lingerie
  • Underwear
  • Final sale or clearance items

This policy does not limit any mandatory rights that may apply to customers under applicable consumer protection laws.

Lost or Stolen Packages

If tracking information shows that a package has been successfully delivered to the shipping address provided at checkout, BODYNEXA is generally not responsible for packages that are subsequently lost or stolen.

Customers should first contact the shipping carrier, local post office, building management, or check with neighbors for assistance.

If you believe your package was incorrectly marked as delivered, please contact us so we can review the available tracking information.

Shipping Delays

Delivery times are estimates and are not guaranteed. Delivery may be delayed due to circumstances outside our reasonable control, including:

  • Customs processing
  • Courier or carrier delays
  • Weather conditions
  • Holidays or peak shopping periods
  • International shipping disruptions

Shipping delays alone generally do not qualify for a refund.

Refund Processing Time

Once a refund has been approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank, card issuer, or payment provider.

BODYNEXA is not responsible for additional processing delays caused by your bank or payment provider.

Contact Us

If you have any questions regarding your order, return eligibility, damaged or defective items, or refund requests, please contact our support team:

BODYNEXA
Email: contact.bodynexa@gmail.com
Website: bodynexa.store
Response Time: 24–48 business hours

We recommend contacting us from the email address associated with your order and including your order number whenever possible.